Return, Replacement and Refund Policy
All products sold by in.eplugit.com are properly inspected and verified by the quality control team and assured to be authentic and in new condition.
All products are eligible for 7 days replacement or return from the date of delivery. Should you wish to replace or return your product refund will be provided in the form of store credit.
The product is available for return/replacement through store credit only if the following conditions are met –
*"New and unused" means that there are no scratches, marks, or blemishes on the item and the product must not have been altered in any way. We cannot accept a return of any item with any indication that it has been used.
If the product is damaged or has a manufacturing defect, then the customer is eligible to claim a Full Refund back to its original source of payment provided that the same information is reported to us within 48 hours of delivery. Please note it may take upto 12 days for your refund to reflect in your bank account.
To initiate a return/replacement request please reach out to us at customercare@eplugit.com or WhatsApp us during business hours @ +91 8882918964 with the following information –
On receipt of the return/replacement request Eplugit customer service will proceed to inspect the same and validate the claim. Once approved as an eligible return, a refund or a replacement will be issued either in the form of store credit or a full refund (if product is damaged or has a manufacturing defect) to the original source of payment method depending on the criteria mentioned above. If the product is found to be ineligible for return/replacement/full refund the product will be couriered back to you and shipping penalty of Rs. 100 will be levied.
Cancellation Policy
We believe in helping our customers as far as possible and have therefore a liberal cancellation policy. We call/WhatsApp every customer individually to confirm the order before dispatching them. However, under this policy:
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